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Price
R253
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Course Description
This course will aid you in understanding what conflict and conflict resolution means, learning the six phases of the conflict resolution process, using crucial conflict resolution skills, and using basic anger and stress management techniques. These skills not only aid you in preventing conflict but also in helping others work through conflict. Remember, everyone experiences conflict – it’s how you deal with it that matters.
Availability Period: 1 Year
Course Content
Topic 1: Intro & The 5 Styles of Conflict Resolution
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Topic 2: The 6 Phases of Conflict Resolution
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Topic 3: Processes in Resolving Conflict
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